At Skullarity, we aim to provide you with an exceptional shopping experience. However, we understand that there may be instances where a product doesn’t meet your expectations. To give you peace of mind while shopping at Skullarity.com, we’ve established a straightforward and transparent return and refund policy. This ensures you can easily return items or request a refund when necessary.
Return Conditions
We accept returns within 15 days of receiving your product. To be eligible for a return, the item must meet the following criteria:
- Product Condition: The item must be unused, in its original condition, and with all tags still attached.
- Original Packaging: The product must be returned in its original packaging, including any accessories or documentation, if applicable.
- Proof of Purchase: A receipt or proof of purchase is required when requesting a return.
- Exclusions: Items purchased during final sale events or marked as non-returnable are not eligible for return.
Return Process
- Contact Us: Reach out to us via email at [email protected] or through the contact number listed on our website to notify us of your intent to return an item. We will provide instructions for the next steps.
- Send the Product: Once your return is approved, you can send the item to one of the following addresses:
- Vietnam Return Address: SOHUDE Tower, 331 Nguyen Trong Tuyen, Ward 10, Phu Nhuan District, Ho Chi Minh City, Vietnam, 70000
- U.S. Return Address: 2850 Golf Rd Ste 1000, Rolling Meadows, IL 60008, United States
Please be aware that you will be responsible for covering the return shipping costs.
Refunds
After we receive and inspect the returned product, we will process your refund within 3–4 business days to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Non-Eligible Returns
We do not accept returns for products that have been used, damaged due to customer mishandling, or are not in their original condition.
Contact Us
If you have any questions or need assistance, please don’t hesitate to contact us at [email protected] or use the phone number provided on Skullarity.com.
We appreciate your understanding and are here to help ensure you are satisfied with your shopping experience.